FAQ

How do I place a Catering order with Local Foods?

You can place your order online at catering.localfoodstexas.com or by calling your nearest Local Foods location and speaking with a member of our management team. We are happy to answer any questions you have and assist you with organizing your event.

How much notice is required to fulfill an order?

For online orders, we require at least 24 hours from when the order is placed. In most instances, we are able to accommodate last-minute or same day orders. To place an order within a 24 hour window, you will need to contact your nearest Local Foods location and speak with a member of our Management team.

What is your delivery fee?

Delivery fees are based on your proximity to the Local Foods location where the order is being placed. To receive a delivery outside of the maximum delivery radius, please contact your nearest Local Foods location and speak with a member of our Management Team.

How can I add a Special Request or Delivery Instructions for Catering Orders place Online?

Special Requests and Delivery Instructions may be included in the “Order Note” section on the payment details screen.  Additionally, once you have received your order confirmation email, you may contact the Local Foods location you ordered your food from to speak with a member of our management team.

What if delivery is showing as unavailable for my address?

If your order shows as undeliverable, please call your nearest Local Foods location to inquire if delivery is available for your location.  Our website will only recognize addresses in the immediate delivery area, but sometimes delivery may be available outside of our immediate area.

Can I add gratuity to my order?

You may add gratuity when placing your order online, or enter a tip when signing the invoice during pick-up or delivery (Houston only)

What is your cancellation policy?

You may cancel up to 24 hours prior to scheduled catering delivery or pick up with no penalty.  Cancellations within the 24-hour window will (or may?) be charged 50%.  Please call the store that is preparing your order and ask to speak to a member of our management team.

How can I get a copy of my receipt?

If you have an online account, you are able to view all previous receipts in the “My Account” section. If you do not have an online account, please call or email your nearest Local Foods location to request your receipt.

What forms of payment are acceptable?

We require all online orders to be pre-paid.  We accept Visa, MasterCard, American Express, and Discover cards.

How can I make a change to my existing order?

To make changes to your order after it has already been submitted, please call the Local Foods location where you placed the order. Contact information is included at the bottom of your confirmation in the email. For any changes, please contact the store preparing your order and ask to speak to member of our management team. Please note: changes to orders must be made no later than 24 hours prior to your selected order time. 

How can I place a tax-exempt order?

We are able to accommodate tax-exempt orders. Unfortunately, we do not currently have the option for guests to apply the status online. Please call or email your preferred Local Foods location prior to placing your order. We will ask you to provide your tax-exempt information. Once approved, your tax-exempt status will be applied to your account. Please allow up to 2 business days for this to take effect.  In a hurry?  Please feel free to place your order online as a regular catering order.  Once you receive your email confirmation, please call the location handling your order and ask to speak to member of our management team and they can gladly assist you with updating your tax-exempt status. 

Are you able to accommodate special dietary needs and allergies?

Many of our menu items are pre-labeled within each menu, including “Vegetarian”, “Gluten-Free”, “Contains Nuts”, and others. For allergies, we ask that you select one of the options listed within the modifiers for each item. If your dietary needs or allergies exceed the information provided, please notate your specific needs in the Special Instructions space provided for each item. For additional needs, please contact the location where your order was placed after receiving your email confirmation to discuss any specific needs.

Does my order come with utensils, plates or cups?

Select the “Complimentary Essentials” category to request your necessary items when ordering online. We do not provide all items by default, however, serve-ware such as salad tongs, ladles and chip scoops will automatically be included.   For phone orders, our team will ask which items you will be necessary.